Terms of serviceTerms of service

These terms govern your use of https://hisora.ai and any services provided by Hisora LLC, a Wyoming limited liability company (“Hisora”, “we”, “us”).

By using this site or engaging us, you agree to these terms. If you do not agree, do not use the site.

We design, build and maintain AI voice agents, messaging automations and booking workflows. The specific scope, price, timeline and deliverables of any engagement are set out in a separate written proposal, statement of work or order form, which takes precedence over these terms where they conflict.

Nothing on this website is an offer, a quote, or a guarantee of results.

If you engage us, you agree that:

• You own or are authorised to use the accounts and data you give us access to, including your telephony, calendar, CRM and messaging accounts.
• You are responsible for the lawfulness of the calls and messages your system sends. We will advise on consent and compliance and configure the system as agreed, but you are the sender. This includes obtaining valid consent under the TCPA and equivalent laws, maintaining an internal do-not-call list, and honouring opt-outs.
• You will not point a system we build at a purchased list, or at contacts who have not consented, where consent is required.
• You will provide accurate business information — hours, pricing, service area, policies — and keep it current. The agent answers using what you gave it.

An AI voice agent is software. It can mishear, misunderstand, or be unavailable. It is not a substitute for a human where a human is required by law or by the seriousness of the situation.

• We do not warrant that any agent will be error-free or continuously available, and third-party platforms we build on may change, degrade or fail.
• The agent must not be used for emergency services, medical advice, legal advice, or any purpose where a failed or incorrect response could cause harm to health, safety or legal rights, unless expressly agreed in writing with appropriate safeguards.
• You are responsible for reviewing the agent’s configuration and guardrails before it goes live, and for monitoring it after.

Fees, schedule and currency are set out in the applicable proposal or order form. Unless stated otherwise:

• Setup fees are due before work begins and are non-refundable once work has started.
• Recurring fees are billed monthly, in advance, and continue until cancelled per section 8.
• Third-party costs are yours — telephony minutes, message fees, platform subscriptions, carrier registration fees — and are billed by those providers to your own accounts unless we have agreed otherwise in writing.
• Late amounts may accrue interest at 1.5% per month, or the maximum the law allows if lower, and we may suspend service.

Payments are processed by Stripe. We do not store card details.

• You own your business data, your content, and the contents of your own accounts.
• We own our pre-existing methods, templates, prompt structures and tooling, including anything we developed before or outside your engagement.
• On full payment, you receive a perpetual, non-exclusive licence to use the configuration and workflows we built for you, in your own accounts, for your own business.
• We may describe the work in general terms as a case study or in educational content. We will not disclose your confidential information or identify you by name without your permission.

Each party will protect the other’s confidential information and use it only to perform the engagement. This survives termination.

Either party may terminate an engagement with 30 days’ written notice. We may suspend or terminate immediately if you fail to pay, or if you use a system we built unlawfully.

On termination: you keep your accounts and their contents; we stop maintaining the system; fees already due remain payable; and we will delete client data we hold within 30 days on request, except what we must keep for legal or tax reasons.

The website and services are provided “as is”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.
• Our total aggregate liability is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, wilful misconduct, or anything that cannot be limited by law.

You will indemnify us against claims arising from your use of a system we built, including claims that calls or messages you sent violated the TCPA or any other communications, privacy or consumer-protection law, and claims arising from content or data you supplied.

These terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, and the state and federal courts located in Wyoming have exclusive jurisdiction.

Program: Hisora booking notifications. When you book a call with Hisora by phone and agree to receive texts, we send a confirmation of the booking, a reminder before it, and confirmations of any change to it.

• Frequency: message frequency varies — usually two or three messages per booking.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or email nourtalen@hisora.ai.
• Consent to receive texts is not a condition of any purchase or booking.
• Carriers are not liable for delayed or undelivered messages.
• How mobile information is handled is set out in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

We may update these terms by posting a revised version with a new effective date. Material changes affecting an active engagement will be communicated directly.

Hisora LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, USA · nourtalen@hisora.ai

See also our privacy policy.